City Mattress Reviews
(Rated by 13 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Affirm
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.7
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.7
- Price & Quality4.7
- Return Policy4.7
- Customer Service4.6
- Shipping & Delivery4.0
Recent Customer Reviews (13)
Perrin Lamare
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Maureen Thompson
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Matilde Melo
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Sarah Steffensen
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Gloria Baldwin
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Katrin Pabst
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Robert Deputy
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Poppy Hamilton
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Jessica Butcher
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Anabel Krist
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City Mattress Pricing
Mattresses
$299 - $4949
PranaSleep Karma Elite 2 Hybrid Super Cush Mattress
$2,399.99 - $3,599.99
Aireloom Streamline Luxury Firm Mattress
$3,293.99 - $4,409.99
Stearns & Foster Estate Firm Mattress
$2,299.00 - $2,999.00
PranaSleep Dharma Classic Plush Mattress
$3,399.99 - $6,159.99
Luonto Burton Sleeper Sofa
$2,227.00 - $3,683.00
City Mattress Celestial Europa Extra Firm Innerspring Mattress
$899.99 - $1,499.99
TEMPUR-ProAdapt 2.0 Firm Mattress
$2,899.00 - $4,099.00
Payment Methods
Accepted Payment Options:
Prices for items on Citymattress.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Affirm
Payment Process
- Payments can be made online during the checkout process.
- For City Mattress credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
City Mattress Pros & Cons
Pros
1
Exceptional Customer Service: Many customers praise the helpful and knowledgeable sales staff, such as Chris M. and Scott Richards, who provide excellent service and support.
2
Variety of Mattresses: City Mattress offers a wide selection of mattresses from various brands, including Serta, Sealy, Nectar, and Purple.
3
Free Delivery and Setup: The company provides free delivery and setup for all purchases, which is a significant advantage over online retailers.
4
Positive In-Store Experience: Customers often mention a pleasant shopping experience, with staff being respectful and honest during the purchase process.
CONS
1
Durability and Price Value Concerns: Some customers have raised concerns about the durability and value for the materials of the mattresses sold by City Mattress.
2
Warranty Issues: There have been complaints about poor warranty service and issues with warranty claims being declined, which can lead to dissatisfaction.
3
Price Markups: The materials and craftsmanship are often marked up multiple times, which can result in higher prices compared to buying direct from manufacturers.
4
Mixed Reviews: City Mattress has a 3.1-star rating based on 23 customer reviews, indicating mostly neutral feedback with some negative experiences regarding customer service and warranty issues.
City Mattress Features and Benefits
Features
Wide range of high-quality mattresses and sleep furniture
Broad selection of mattresses, sleep sofas, and bedding ranging from firm to soft support options, catering to different sleep preferences
Variety of materials
Mattresses made with memory foam, complex innerspring systems, latex, and hybrids; some adjustable-friendly for customized comfort and support
Affordable prices and promotions
Competitive pricing, frequent promotions, discounts, and monthly financing options make it easier to purchase desired products
Free local delivery and set-up
Hassle-free shopping experience with delivery and setup by own experts
Sweet Dream Rewards program
Earn rewards on purchases, providing additional value
Trustworthy sales process and customer service
Excellent service online and in-store, treating customers as they want to be treated
10-to-15-year warranty
Long-term protection for mattresses
Exceptional customer service
Helpful and knowledgeable sales staff provide excellent support
Variety of mattresses from brands like Serta, Sealy, Nectar, and Purple
Wide selection from various brands
Positive in-store experience
Respectful and honest staff during purchase process
Extend Warranty
Protection from accidental stains and damage, extended coverage for adjustable beds, clean/repair/replace with no fees, quick claims resolution